Customer Service

MUSTO was founded in 1971 and is now one of the world's leading Yachting & Country Clothing Manufacturers

MUSTO Limited, Christy Way, Laindon, Essex SS15 6TR, England
Registered in England No. 1004420

Main Switchboard:   +44 (0) 1268 491555

Customer Services: +44 (0) 1268 495830

Facsimile:                +44 (0) 1268 491440

Web:   www.musto.co.uk

Email: customerservices@musto.co.uk


Please click here to find one of our foreign distributors


Our spam filter takes longer to filter some emails than others so if your enquiry is urgent we suggest that you call our customer services line on +44 (0) 1268 495830. 



Care Instructions


At MUSTO we are committed to designing high performance clothing - this means easy to wear as well as easy to care for garments. We expect our clothing to get dirty after all it’s there to protect you.  It can’t do its job 365 days a year if you’ve sent it off to be re-proofed. Unlike many traditional lower performing garments, the majority of those in the MUSTO range can be machine washed at 40°C with mild detergent. However, please check the instructions on the sewn in garment care label on each item or contact our Customer Services Department on +44 (0) 1268 495830 or Email: customerservices@musto.co.uk for assistance.  


The MUSTO Promise

MUSTO garments provide sporting users with high standards of comfort and protection for all conditions. MUSTO strives to produce garments that are free of defects in either workmanship or materials. Should any garment carrying a swing ticket featuring The MUSTO Promise, develop such a fault within its reasonable working life, MUSTO will, at our discretion, replace or repair the garment free of charge. Simply take the garment to the stockist who supplied it, with your proof of purchase. This Promise applies to the original purchaser only and does not affect your statutory rights.

MUSTO pursues a policy of continual development and improvement; certain products, their price and specification may be changed without prior notice.

Every effort has been taken to ensure that the colours shown on this website are as accurate as possible.


The MUSTO Repair Service

Repairs made necessary by normal wear and tear or accidental damage can usually be carried out through the MUSTO Repair Service, typical repairs are listed below.  Please ask your MUSTO dealer for details or contact our Customer Services Department on +44 (0)1268 495830 or Email: customerservices@musto.co.uk

STANDARD
Replace studs
Tape repair
Patch repair
Cuffs replacement
New lining
Zip replacement

TECHNICAL
Replace Gore-Tex lining
Replace Seat patch
Shorten/Lengthen arm

DRYSUIT
Replace seals (waist, neck, wrist or ankle)
Replace zips
Re-glue seals
Tank Test

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Happy Customers

Just a quick note to congratulate you on the first class product and most importantly fantastic service. Having bought a Musto jacket about 5 years ago and worn every winter for walking, riding, gardening etc the zip broke. I contacted your company and returned it for mending. It was back within a week, with a new zip, washed and looking like new!

I have not stopped singing your praises since! To come across such exemplary service and charming staff on the phone was a real pleasure. Congratulations!

Pippa Woods

Thank you for the understanding manner in which you dealt with the problem of my coat.
It is indeed refreshing and rare for customers to be treated in such a kind and generous manner these days and I wanted you to know how much I appreciated your gesture.

Mr E Owen